Contractor answering service for builders, remodelers and trades
You are on a roof or walking a site with a client when the phone rings. Our team answers, asks your qualifying questions, logs the lead in Buildertrend or JobTread, and routes urgent calls to you using your written rules.
- Missed calls, lost bids
- A homeowner who reaches voicemail about a kitchen remodel may call the next contractor on the list before you climb down to call back.
- Unqualified calls eat evenings
- Calls from outside your service area, for jobs you do not do, or with no budget cost you site visits and evening callbacks.
The calls
The calls a contractor gets
Calls to a builder or trade contractor fall into a handful of types, and each needs a different answer from whoever picks up.
| Call | What the team does | When it comes to you |
|---|---|---|
| New project inquiry | Asks your qualifying questions: scope, address, budget range, timeline, and how they found you. Logs it as a lead in your software. | Waits in your lead list for your office, or goes to you if it meets your hot-lead rule. |
| Existing client update request | Checks the schedule and daily logs you share access to, passes on what your rules allow, and takes a message for the rest. | When the question needs your project manager, such as a change order or a delay. |
| Subcontractor or supplier call | Records delivery windows, crew availability, and invoice questions, then notes them on the right job. | Noted on the job for your office, or escalated if a delivery or crew is at risk. |
| Inspection scheduling | Records the inspection date and window, adds it to the job schedule, and notes who needs to be on site. | When the inspection clashes with the job schedule or needs someone on site to meet the inspector. |
| Warranty or punch-list call | Logs the item with the address, the original job, and a description, and asks for photos by email, following your warranty process. | Your warranty lead reviews it. Active leaks and similar problems follow your escalation rules. |
| Storm damage call | Takes the address, the damage described, whether water is coming in, and claim status, then books an inspection slot if you allow. | When water is entering the home, the team works through your written escalation list. |
What the Velorus team handles
- Answering your main line during the hours agreed at scoping
- Qualifying new project inquiries with your written questions
- Logging leads and call notes in your construction software
- Booking estimate visits into the calendar slots you open
- Recording inspection dates and supplier delivery windows on the right job
- Logging warranty and punch-list requests for your team to review
- Escalating urgent calls using your written who, when, and what rules
What stays with you
- Pricing, estimates, bids, and change orders
- Scope decisions and what each job includes
- Site safety decisions and your written safety procedures
- Which leads you take on and which you turn down
- Contracts, lien waivers, and anything a client signs
- Buildertrend
- JobTread
- Procore
- Houzz Pro
- Jobber
The team works inside the system your office already uses, with the logins you provide: leads and schedule items in Buildertrend, JobTread, Houzz Pro or Jobber, and job notes and schedules in Procore.
Want the same people on your phones every day?
Tell us your call volume and the hours you need covered. We will come back with the team, the call standard we would start from, and what the first month looks like.
Coverage
How coverage works
- Business hours
-
While you are on site
Daytime is when you are on roofs and at walkthroughs. The team answers, qualifies inquiries, and handles schedule questions while you stay on the job.
- After hours
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Evening homeowner inquiries
Homeowners often call about projects after their own workday. If evenings are in your scope, the team qualifies those calls and books estimate visits.
- Weekends
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Weekend planning and damage calls
Weekend coverage, if you add it, catches homeowners planning projects on their days off and damage calls that cannot wait until Monday.
- Peak season
-
Spring build and storm season
Many remodelers see more inquiries in spring, and roofers get a rush after hail and wind storms. We agree the hours for those stretches with you at scoping.
Every week
What your weekly report tracks.
A named Velorus manager reviews the work against the standard you signed off, and sends you one report.
-
New inquiries by source
Shows which channels, from Houzz to referrals to yard signs, bring in calls worth quoting.
-
Qualified versus unqualified inquiries
Shows how many calls fit your service area, job type, and budget range, and why the rest did not.
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Estimate visits booked
Shows how many qualified callers reached your calendar and which still need a callback from you.
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Escalations and client update calls
Flags urgent calls sent to you and repeat update requests on active jobs, which can point to a communication gap.
Your options
A dedicated team, compared.
| Velorus dedicated team | Shared answering service | AI answering | |
|---|---|---|---|
| Qualifying a remodel inquiry | Same trained people ask your questions and enter the lead in your software | Often takes a name, number, and message; custom scripts vary by provider | Can ask set questions at any hour; detailed scope conversations can be harder |
| Who answers | The same trained specialists every day | Whichever agent in the pool is free | Software, with a handoff if you set one up |
| Learns your business | Trained on your services, tools and tone before day one | Works from the script and notes you provide | Works from the information you load into it |
| Quality checks | A named Velorus manager reviews calls every week | Call logs and recordings you review | Transcripts you review |
Questions
What contractors and construction companies ask first.
What does a contractor answering service do for a remodeler or builder?
It answers your business line while you are on site, asks the questions you would ask a new client, and records the answers where your team will see them. With Velorus, a dedicated team follows your written call standard, logs leads in your software, and escalates urgent calls using your rules.
Where is the team based and what hours do they work?
Our specialists are based in the Philippines and work US hours. The hours they cover are set at scoping: business hours, after hours, weekends, or a mix that matches when your calls come in. A named Velorus manager reviews their calls every week and sends you a weekly report.
Can the team give homeowners a price or a ballpark?
Only if you write down what they may say. Pricing usually stays with you or your estimator, so the team collects scope, address, budget range, and timeline, then books the estimate visit.
What happens when a client calls about a leak or site problem?
The team follows the escalation rules you write before they start: who to call, in what order, and for which situations, such as water entering a home or damage on an active job. They log the call on the job. Anything about site safety goes to the person your rules name, such as you or your superintendent.
Stop losing project inquiries while you are on site
Tell us how your calls come in, what you ask new clients, and which hours you need covered. Book a call and we will scope your team with you.