How it works
From your first call to a running team in about four weeks.
You tell us the work and what done looks like. We find the people in the Philippines, train them on your software, manage them every day on your US hours and send you a one page report each week.
The first month
Four steps to a team that runs.
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Week 1
Scoping
The work, how much of it there is, your software and what counts as done. We write it into a standard you sign off.
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Weeks 2 and 3
Selection and training
We pick specialists in the Philippines and train them on your software, your customers and your standard.
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Week 4
The team goes live
The team works your phones, books or inbox on your hours, under a named Velorus manager.
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End of week 4
Your first weekly report
What was done, how it scored against the standard, and anything that needs your decision.
Who does what
Most of the job sits with us.
You keep the decisions. Everything around the hire, from reading resumes to paying the team, is ours. If you have ever worked through the SBA's checklist for hiring an employee, that is the list we take on.
Want to see it with your own work in it?
Bring the work and how much of it there is to a 30 minute call. We will come back with the team that handles it and what it costs.
Once the team is live
What arrives, and when.
- Every shift
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The work is covered
Your phones, books or inbox handled to the standard we agreed, by the same people, in your software.
- Every week
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A performance report
Output, quality scores against that standard, and anything that needs a decision from you. One page.
- Every month
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A working review
What changed, what to adjust in how the work runs, and what the team should take on next.
- On request
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More capacity
Add a specialist or a whole team without writing another job ad.
The 90 day managed team guarantee
If a specialist on a managed team is not performing against the standard we agreed at scoping, we replace them within 10 business days, at no cost to you.
If we cannot replace them
If we cannot put a performing replacement in place inside that window, we credit you for the affected time. The risk sits with us, not with your operation.
Measured against what
The standard is written down at scoping and signed off before anyone starts, so performance is a documented fact rather than a matter of opinion.
Questions
What owners ask us first.
How is this different from hiring someone myself, or using a staffing agency?
When you hire, the managing is yours from day one: training, checking, covering, replacing. A staffing agency hands you a person, and the managing is still yours. With a managed team, Velorus does the managing. A named manager owns the output, the standard is written before anyone starts, you get a weekly report, and the guarantee sits with us. If you would rather own the role yourself, we recruit the direct hire instead.
Are they my employees? Who pays them?
No. The team works for Velorus and we pay them. You pay Velorus one flat monthly fee per specialist and get one invoice. There is nothing to add to your payroll and no timesheets to check.
Where is the team based, and will they work my hours?
Our specialists are based in the Philippines and work US business hours, whether that is Eastern, Central, Mountain or Pacific. The hours are agreed at scoping and written into the standard, including evenings or weekends if that is when your work comes in.
Will they work in my software?
Yes. The team works in the software you already use, with the logins you provide: your phone system, your accounting software, your CRM, your scheduling tool. Nothing has to move.
What happens if someone on the team is not working out?
Tell your manager. If the specialist is not performing against the agreed standard, we replace them within 10 business days at no cost to you. If we cannot place a performing replacement in that window, we credit you for the affected time.
Who is accountable for quality?
We are. Every team has one named manager who owns the output, runs the weekly quality review against your written standard, and is the person you call when something changes. Quality is not split between you and a contractor.
How fast can a team start?
Most teams are live in about four weeks. Week one is scoping: the work, how much of it there is, your software, and what counts as done. Weeks two and three are selection and training. By week four the team is working your phones, your books or your inbox, and your first weekly report lands.
Can you find someone for my own payroll instead?
Yes. For a role you want in house, we agree the brief with you, source and screen candidates in the Philippines, and bring you a short list. You interview, choose and make the offer.
Ready to start with one call?
Tell us the work and how much of it there is. We will come back with the team, what it costs, and what your first month looks like.