About Velorus
Velorus runs the team so owners can run the business.
Most owners hire because they have too much to do, then find the hire brings work of its own. Velorus hires, trains and manages the people, checks their work every week and reports on it, so the work comes back done.
Hiring help is supposed to free up an owner's time. In practice the first months of any hire go to posting, screening, training and checking, and when someone leaves the cycle starts again. That is the work Velorus takes on.
Every team we run has a named manager who owns the output, a standard written with you before anyone starts, and a weekly report on what was done and how well. If someone is not working out, replacing them is our job.
Our specialists are based in the Philippines and work US business hours. They answer phones, keep books, run inboxes and calendars, process orders, follow up leads and get marketing out the door for owner-run businesses: contractors and trades, law firms, property managers, real estate teams, restaurants, nonprofits and startups. When a role belongs on your own payroll, we recruit the direct hire instead.
What do you want off your desk first?
Tell us the work and how much of it there is. We will come back with the team that handles it and what the first month looks like.
People first
Technology sets the pace. People carry the standard.
Automation handles the repetition. The judgment, the tone with your customers, and the decision to escalate still belong to trained specialists who know your business.
Managed team specialists are based in the Philippines and work your US business hours, trained on your software and your customers before day one and reviewed every week against the standard you set. Direct hires are recruited in the Philippines too.
Talk to us
The 90 day managed team guarantee
If a specialist on a managed team is not performing against the standard we agreed at scoping, we replace them within 10 business days, at no cost to you.
If we cannot replace them
If we cannot put a performing replacement in place inside that window, we credit you for the affected time. The risk sits with us, not with your operation.
Measured against what
The standard is written down at scoping and signed off before anyone starts, so performance is a documented fact rather than a matter of opinion.
Questions
What owners ask us first.
How is this different from hiring someone myself, or using a staffing agency?
When you hire, the managing is yours from day one: training, checking, covering, replacing. A staffing agency hands you a person, and the managing is still yours. With a managed team, Velorus does the managing. A named manager owns the output, the standard is written before anyone starts, you get a weekly report, and the guarantee sits with us. If you would rather own the role yourself, we recruit the direct hire instead.
Are they my employees? Who pays them?
No. The team works for Velorus and we pay them. You pay Velorus one flat monthly fee per specialist and get one invoice. There is nothing to add to your payroll and no timesheets to check.
Where is the team based, and will they work my hours?
Our specialists are based in the Philippines and work US business hours, whether that is Eastern, Central, Mountain or Pacific. The hours are agreed at scoping and written into the standard, including evenings or weekends if that is when your work comes in.
Will they work in my software?
Yes. The team works in the software you already use, with the logins you provide: your phone system, your accounting software, your CRM, your scheduling tool. Nothing has to move.
What happens if someone on the team is not working out?
Tell your manager. If the specialist is not performing against the agreed standard, we replace them within 10 business days at no cost to you. If we cannot place a performing replacement in that window, we credit you for the affected time.
Who is accountable for quality?
We are. Every team has one named manager who owns the output, runs the weekly quality review against your written standard, and is the person you call when something changes. Quality is not split between you and a contractor.
How fast can a team start?
Most teams are live in about four weeks. Week one is scoping: the work, how much of it there is, your software, and what counts as done. Weeks two and three are selection and training. By week four the team is working your phones, your books or your inbox, and your first weekly report lands.
Can you find someone for my own payroll instead?
Yes. For a role you want in house, we agree the brief with you, source and screen candidates in the Philippines, and bring you a short list. You interview, choose and make the offer.
Start with the work, not a pitch.
Tell us what needs to get done. We will come back with the team that carries it and what the first month looks like.