Velorus hires the people who answer your phones, keep your books and clear your inbox. We train them on your software, manage them every day, check the work and pay them. You get the work done and a one page report every week.
Your work
What comes back
The problem
Somebody has to write the ad, read the resumes, interview, train the new person, check the work and cover when they call in sick. The SBA's guide to hiring employees lists what else comes with it: the paperwork, the taxes, the insurance. In a business under 50 people, that somebody is usually the owner.
Velorus takes the second job off your desk. We hire, train, manage and check the work, and every week you get one report on what got done.
What we handle
Everything around the hire sits with us. What is left for you is deciding what the team works on.
We find and screen people for the role you need. You meet the finalists and approve who joins.
Trained on your software, your customers and what good looks like before they touch a live call or an invoice.
A named Velorus manager runs their day and answers to you for the output.
Work is reviewed every week against the standard you signed off.
You get a weekly report and one invoice. The team is on our payroll, not yours.
Who this is for
If you are the one answering the phone, chasing invoices and training every new hire, this is for you. Here is where we run today.
The phone rings while your tech is in an attic. Every missed call in July is a job for someone else.
Emergency calls at 6am and invoices at 9pm. Both get handled without you doing either.
Estimates, change orders, subs and the bills behind each job, kept straight while you are on site.
Tenant calls, maintenance requests and owner statements, answered and logged on your hours.
Leads called back the same day and showings booked while you are at a closing.
Intake calls answered by the same trained people every day, and the books ready for your CPA.
Vendor bills, payroll entries and the month-end close done while you run the floor.
Books kept clean enough for the board and the auditor, without adding a finance hire.
Payables, receivables and investor-ready records, handled while you build the product.
Not on the list? The team model is the same in every industry. See every answering service and bookkeeping page, or tell us how your business runs and we will show you what the team looks like.
Book a callTell us the work and how much of it there is. We will come back with the team that handles it and what the first month looks like.
Where we run
Each one is a managed team with a named manager, a written standard and a weekly report, so the work comes back done instead of handed to you to check.
Need something that is not on this list? Tell us the work and we will show you what the team looks like.
Describe the workReporting and insights
Every week you get a one page report on what your team did and how well they did it. Live dashboard access is rolling out to client teams.
Who worked, when, and what came out of it, on the same page.
What came in, what got done, and what is still open.
Reviewed work scored against the standard you signed off at the start.
Whether this week beat last week, so a dip becomes a conversation before it becomes a problem.
How it starts
The phones, the books, the inbox, the follow-ups. How much of it there is, what software you use, and what done looks like. We come back with the team that handles it.
We pick the people, train them on your software and your way of doing things, and set up the reporting and the standard the work is checked against.
Your team works in your software, on your hours, under a Velorus manager. You get the work done and a weekly report.
Questions
When you hire, the managing is yours from day one: training, checking, covering, replacing. A staffing agency hands you a person, and the managing is still yours. With a managed team, Velorus does the managing. A named manager owns the output, the standard is written before anyone starts, you get a weekly report, and the guarantee sits with us. If you would rather own the role yourself, we recruit the direct hire instead.
No. The team works for Velorus and we pay them. You pay Velorus one flat monthly fee per specialist and get one invoice. There is nothing to add to your payroll and no timesheets to check.
Our specialists are based in the Philippines and work US business hours, whether that is Eastern, Central, Mountain or Pacific. The hours are agreed at scoping and written into the standard, including evenings or weekends if that is when your work comes in.
Yes. The team works in the software you already use, with the logins you provide: your phone system, your accounting software, your CRM, your scheduling tool. Nothing has to move.
Tell your manager. If the specialist is not performing against the agreed standard, we replace them within 10 business days at no cost to you. If we cannot place a performing replacement in that window, we credit you for the affected time.
We are. Every team has one named manager who owns the output, runs the weekly quality review against your written standard, and is the person you call when something changes. Quality is not split between you and a contractor.
Most teams are live in about four weeks. Week one is scoping: the work, how much of it there is, your software, and what counts as done. Weeks two and three are selection and training. By week four the team is working your phones, your books or your inbox, and your first weekly report lands.
Yes. For a role you want in house, we agree the brief with you, source and screen candidates in the Philippines, and bring you a short list. You interview, choose and make the offer.
The phones, the books, the inbox or the follow-ups. Bring it to a 30 minute call and we will come back with the team that handles it and what the first month looks like.