Tell us your calls
The calls you get, when they come in, the software you book them in, and what counts as urgent.
Answering service
Answering service for small businesses, run by a dedicated team.
The same trained people answer your line, work in your software and follow the call standard you write. Pick your industry to see the calls we plan for and how coverage works.
By industry
Pick your industry.
Each page covers the calls that industry gets, how the team handles them, the software it works in, and what your weekly report tracks.
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Law firms
A dedicated team answers your line, runs your attorney-written intake script and routes calls by your rules.
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Property management
Maintenance triage, work orders and leasing calls handled by your written rules, in your software.
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HVAC companies
No-heat and no-cooling calls answered, then booked in your software or escalated by your rules.
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Plumbing companies
Burst pipes, sewer backups and drain calls answered by one team, triaged and escalated by your written rules.
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Contractors and construction
Qualified project inquiries logged in your software while you are on the job site.
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Real estate agents and teams
Sign calls and showing requests answered, logged in your CRM and routed to agents under your rules.
Your industry is not listed? The team model is the same. Tell us about your business
In every industry
What the Velorus team handles.
A named Velorus manager owns the output, reviews calls against the standard you signed off, and sends you a weekly report.
- Answering your business line in the hours agreed at scoping
- Taking details the way your team needs them
- Booking or logging work in your software with the logins you provide
- Escalating urgent calls using your written rules
- Covering email or chat as well as the phone, if you want it
- A weekly report on calls, outcomes and escalations
Your options
A dedicated team, compared.
| Velorus dedicated team | Shared answering service | AI answering | |
|---|---|---|---|
| Who answers | The same trained specialists every day | Whichever agent in the pool is free | Software, with a handoff if you set one up |
| Learns your business | Trained on your services, tools and tone before day one | Works from the script and notes you provide | Works from the information you load into it |
| Quality checks | A named Velorus manager reviews calls every week | Call logs and recordings you review | Transcripts you review |
How it starts
Three steps. About four weeks.
We build the team
We select the specialists, write the call standard with you, and train them on your services and software.
They run it
The team answers your line under a Velorus manager, and your first weekly report arrives.
Questions
The things owners ask first.
How is a dedicated team different from a shared answering service?
A shared answering service routes your calls to whichever agent is free, across many client accounts. With Velorus the same specialists answer your line every day, trained on your services and software, and a named Velorus manager reviews their calls against the standard you signed off.
What does an answering service with a dedicated team cost?
It depends on the hours you need covered and your call volume. Tell us both on a call and we will come back with the team and a monthly cost in writing, before anything starts.
Where is the team based and what hours do they work?
Our specialists are based in the Philippines and work the US hours agreed at scoping. That can be your business hours, evenings, weekends or a mix, set around when your calls actually come in.
How long does it take to get started?
Most teams are live in about four weeks. The first week is scoping your calls and writing the call standard, then two to three weeks of selection and training on your software, then the team starts on your line.
Who should be answering your phone?
Bring your call volume and the hours you need covered to a 30 minute call. We will come back with the team and what the first month looks like.